Job Responsibilities

• Perform technical verification checks on customers' income documents to process customers' unsecured facilities creation or maintenance in bank's operating systems.
• Toggle between different systems to perform pre-processing and data entries for customer's unsecured facilities creation.
• Lead / participate in the team in providing ideas / initiatives in digitalization of processes and automation improvement.
• Identify operational risks and implement measures to address / mitigate the risk.
• Ensure all requests are processed within specified service standards.
• Manage operational issues and provide timely escalations to the management team.
• Review & update system reports on daily, weekly, and monthly basis.
• Challenge status quo and execute changes in an effective manner.
• Data-driven and structured in using data to perform analyses.
• Provide insights through data visualization and presentations to deliver productivity gains by identifying root cause and problem statements.

Job Qualifications

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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