MANAGEMENT TRAINEE

Roles & Responsibilities

Job Summary :

We are seeking passionate and ambitious individuals to join our team as a Management Trainee. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles : Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description :

Your roles and responsibilities are as follows as a Management Trainee :

• Welcome and host customers upon arrival to the restaurant.
• . To deliver great and excellence customer service according to company standard.
• To serve and portion dishes quickly, efficiently systematically.
• Uphold quality, service & cleanliness according to company standard.
• . Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.
• Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.
• Management of front desk reception operations by receiving incoming calls, emails and attending to customers.
• Management and updating of customer record within the Customer Relationship Management system (CRM).
• . Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.
• . Perform daily closing on the POS system.
• . Petty Cash Management.
• . Planning and management of Part-timers’ roster and daily performance record.
• Event Planning and management.
• Effective communication between departments to ensure smooth daily operation.
• . Management of official company email accounts by responding to customers’ email in a timely manner
• Lead and manage a team of Service crew during operation.
• Assist manager by getting involved in planning, organizing and execution of special events.
• Inventory management of alcohol and beverages in a consistent and timely manner.
• . Reporting of month-end stock take of inventories to headquarters.
• Adhere to hygiene and safety standards.
• Adhere to company’s standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.

Job Requirements & Qualifications :

Tell employers what skills you have

Leadership

Microsoft Excel

Quality Control

Restaurants

Housekeeping

Interpersonal Skills

Inventory

Service Recovery

Hospitality Management

Cashiering

Communication Skills

Team Player

Customer Service

Customer Service Excellence

Hospitality