F&B Captain (Full time)

JOB

SUMMARY

Reporting to the F&B

Supervisor, the F&B Captain will support in managing the

day-to-day operational work, in ensuring that the F&B Outlet

functions smoothly.

MAIN

RESPONSIBILITIES

Supervise all service staff during operations to maintain

high standards of service that meet and exceed guest

expectations.

Collaborate with the kitchen and

other food and beverage departments to deliver exceptional food and

beverage service.

Regularly monitor stock

requisitions to ensure adequate supplies for operations.

Exhibit outstanding knowledge and skills regarding the

food offerings.

Provide prompt, efficient, and

courteous service while fostering a welcoming

atmosphere.

Assess service staff appearance,

grooming standards, work performance and attitude.

Effectively address and follow up on guest

complaints.

Observe, mentor, and train new

team members to equip them with the necessary skills for their

roles.

Ensure cleanliness and organization in

service areas, furniture and equipment

Confirm

that service procedures and policies align with the operational

manual.

Comply with all House Rules,

Regulations and Hotel Policies regarding safety and

security.

Perform any additional duties as

assigned by the F&B Supervisor or

Management.

REQUIREMENTS

Knowledge and experience in the food and beverage service

industry would be an advantage

Preferably 1

year in a similar role

Possess good problem

solving and service recovery skills

Well

versed in building rapport with

customers

ADDITIONAL

INFORMATION

Duty meal

provided

Transport from Harbourfront train

station

Comprehensive medical and dental

benefits