Customer Service Officer (Freight Forwarding- Import / Export) - 5days | Jurong East

Customer Service Officer (Freight Forwarding)

Location : Jurong East

Working hours : Mon - Fri, 8.15am-5.30pm

Basic Salary : 2500-$2800

Responsibilities

Responsible for managing and coordinating Sea Export / Import shipments.

Ensure customer requirements are met and documentation is accurate and precise.

Ensure Fully Compliance on Workplace Safety & Health Procedure

Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.

To ensure accurate and timely production of relevant export documentation and declarations (eg. HB / L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.

Perform general shipping functions including system data entries.

Coordinating and resolve shipment issues

To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup / delivery of the shipments.

Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.

To ensure related charges are billed and collected timely from the consignee or its agent

Ensure all transactions are handled in an accurate, complete and timely manner

To effectively follow up with CFS warehouse / oversea offices on any short-landed, damaged or discrepancy cargo

Answering to customer's inquiries and handling customer's complaints.

Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.

To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability

Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

Minimum Diploma

Knowledge in freight forwarding, import & export procedure or permit declaration.

Tee Xin Li Reg No : R

The Supreme Hr Advisory Pte Ltd EA No : 14C7279

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