Operations & Customer Care Specialist (Pet AftercareServices)

Job

Description : We are seeking a

compassionate and versatile individual to join our team in

providing dignified and professional pet aftercare services. This

role involves a blend of operations, customer service, and sales

support. You will be the first point of contact for grieving pet

owners, ensuring they are guided with empathy and professionalism,

while also overseeing operational processes and supporting business

growth. This role is ideal for pet lovers who are compassionate,

attentive, and willing to go the extra mile to support grieving pet

families.

Key

Responsibilities :

Handle customer enquiries with sensitivity and

professionalism, both in-person and over the phone.

Provide guidance to pet owners on available aftercare

services, packages, and memorial options.

Manage daily operations including scheduling,

documentation, and coordination of cremation services.

Attend to and support pet families during cremation

services with empathy and professionalism.

Offer comfort and guidance to bereaved pet

families.

Drive company vehicle for the safe

collection and transportation of deceased pets.

Handle deceased pets with utmost care and

respect.

Wet cleaning, blow drying and

grooming of deceased pets.

Operate and monitor

cremation equipment safely and responsibly.

Collect pet ashes from cremation machine under a

controlled high-heat environment.

Conduct

ash-picking sessions with pet owners in our waiting

room.

Maintain cleanliness and upkeep of the

pet crematorium & columbarium.

Uphold the

highest standards of compassion, discretion, and respect in all

interactions.

Requirements :

Possess a valid Class 3 driving

license .

Compassionate,

respectful, and comfortable working in an environment involving pet

aftercare.

Strong empathy and communication

skills, especially when supporting grieving pet owners.

• Reliable, responsible, and detail-oriented.

Able to work shifts, including weekends and public

holidays.

Ability to work evenings / weekends

when required (with time-off in

lieu).

Working Hours

& Benefits : 4-day

work week (including weekends and public holidays).

Salary :

$2,800 - $3,200 (Basic +

Commission) .

Join us

in delivering dignified aftercare services that honour the love

between pets and their families.