x2 Contract Customer Care Officer (Utility Industry) at Geylang Bahru, up to $2900 - Islandwide, SG

Roles & Responsibilities

Responsibilities :

• Manage customer’s enquiries from digital platforms (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

Period :

Location :

Working Hours : shift work

Monday – Friday

Alternate Saturday

Salary :

Requirements :

Interested applicants, kindly email your detailed resume (MS Word format is preferred) :

tracy@successhrc.com.sg (Reg No : R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number : 97C4832)

160 Robinson Road, #13-07 / 08 / 09 SBF Center, Singapore 068914

T : 6337 3183 | F : 6337 0329 | W : www.successhrc.com.sg

Tell employers what skills you have

Customer Service Skills

Ability to Multitask

Utility Industry

Written English

Ability To Work Independently

Interpersonal Skills

payment arrangements

Customer Care

Billing

MS Office

KPI targets

Communication Skills

Customer Satisfaction

Whatsapp

Team Player

Customer Service

Service Excellence

Able To Work Independently

chat with customers

account opening