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6 Months Call Centre Executive (Bank) #EAT - D09 Cairnhill, Orchard, River Valley, SG

6 Months Call Centre Executive (Bank) #EAT - D09 Cairnhill, Orchard, River Valley, SG

RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG
15 days ago
Job description

Roles & Responsibilities

  • Working Days : Monday to Sunday, including Public Holidays
  • Working Hours : 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
  • Work Week : 5 days per week

Responsibilities

  • Handle customer interactions via phone and / or emails within stipulated timeframe.
  • To cross-sell the bank products and services when appropriate.
  • Actively perform channel migration to automated channels.
  • Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
  • Provide continuous feedback on workflow and productivity improvements.
  • Resolve customers’ feedback / issues within guidelines.
  • Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
  • Ensure diligent tracking of open service requests and ensure adherence to SLA.
  • Contribute to the Contact Centre in achieving its service targets.
  • Ensure all requests or investigations are completed appropriately.
  • Ensure follow up and fulfill promises made to our customers.
  • Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
  • Ensure compliance to waiver empowerment guidelines and zero operational loss.
  • For interested candidates, please send your updated resume :

    Email : angelateh@recruitexpress.com.sg

    Telegram : @Angie_TL

    Whatsapp : +65 96272860

    Angela Teh Ling Wei

    (CEI No.R1104464)

    Recruit Express Pte Ltd

    EA License No. 99C4599

    Tell employers what skills you have

    Customer Service Skills

    CRM

    Customer Service Oriented

    Group Policy

    Channel

    Logging

    Compliance

    Customer Service

    Case Management

    Call Center

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    Call Centre Executive • D09 Cairnhill, Orchard, River Valley, SG

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