6 months Contract Contact Centre Executive #hmsQ - Islandwide, SG

Roles & Responsibilities

Bank

Raffles

6 months Contract Contact Centre Executive

Basic salary up to $3800 + shift allowance ($20 / day if hit certain criteria) + up to 1-month performance bonus upon completion of 6 months tenure

Working Days : Monday to Sunday, including Public Holidays

Working Hours : 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)

Work Week : 5 days per week

During training (3-4 weeks), all staff will be required to work from 9am to 6pm (Mon to Thurs), 9am to 5pm (Fri) to follow the training schedule and gain sufficient hands-on experience. Thereafter, they will continue with above shift hours.

Responsibilities

• Handle customer interactions via phone and / or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback / issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License : R1331820

Tell employers what skills you have

Coaching

Customer Relationship

Referrals

Customer Relationship Management CRM

Healthcare

Relationship Management

Group Policy

Channel

Cantonese

Logging

Office Administration

Authorization

Attention to Details

Customer Oriented

Call Center