Front Office Manager - KILLINEY 88 PTE. LTD.

Roles & Responsibilities

As the Front Office Manager, you are responsible for ensuring the daily operations of the Front Office runs smoothly and efficiently, including but not limited to reception, reservations, concierge and night audit while ensuring room standards are implemented and met. The Front Office Manager reports directly to the General Manager. The Front Office Manager must demonstrate impeccable leadership, motivates and trains the team, and embodies the MAMA Spirit at all times

Job Overview :

• Create an environment of learning, ensuring that all members of the team are trained to understand and follow all standards of operation.
• Assists in the hotel operational activities as delegated by the General Manager.
• You have an eye for talent and work closely with the General Manager to staff the department.
• You are hands on, actively leading, coaching, mentoring, developing and encouraging excellence from staff team members during daily operations.
• Monitors all front office financial operations, including group billing, verifying rates / discount, daily sales reconciliation, petty cash and room inventory controls.
• Ensures the efficient and effective operation of the Front Office department.
• Conducts disciplinary measures when necessary.
• Maintain a positive and friendly attitude at all times, impacting guest experience in a positive manner.
• Knowledgeable of the city you are in.
• Maintains reservation systems and coordinates all arrivals, effectively communicating to team members.
• Assists with payroll, daily operations, cost control and schedules.
• Assists the General Manager with monitoring of the performance of the hotel through analysis of guest satisfaction systems and financial reports.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Suggests and implements corrective actions.
• You are guest experience focused- You are driven by 100% guest satisfaction and uphold the MAMA standards.
• Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security.
• Performs daily room and property inspections.
• Other duties as assigned.

Qualifications :

MAMA Would Love It If :

Other Duties :

This job description is not an exhaustive list of all the job functions that a team member may be asked to perform from time to time at the direction of the leadership team.

Tell employers what skills you have

Coaching

Front Office

Mentoring

Revenue Management

Microsoft PowerPoint

Budgets

Leadership

Microsoft Excel

Inventory

Property

Operations Management

Payroll

Strategy

Pressure

Team Player

Microsoft Word

Hotel Management

Audit

Cost Control

Hospitality