Parts Advisor

Job Description

Main Purpose of the Job :

The Parts Advisor (Parts Counter) sells parts over the counter and answers enquiries over the phone. He / she assists customers in selecting required parts in a friendly, professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He / she is the main contact person to the technician in material request. He / she reports to the Parts Manager.

Duties & Responsibilities :

• Answering phone calls, providing retail prices and further information enquired by customers and the service department.
• Attending to our technicians and all other customers’ inquiries and requests for spare parts at the counter.
• To raise parts ordering request forms for customers’ cars as requested by service advisors / technicians via the Power Apps.
• Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.
• Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are discarded / invoiced via our DMS.
• Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.
• Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.
• Update / inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.
• To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.
• Ensure tidiness and cleanliness of workstations and parts mini store.
• To carry our other duties that may be assigned from time to time by the management

5.5 days

Mon to Fri 8.30am - 5.30pm

Sat  8.30am - 12.30pm

Requirements

Parts Advisor