Guest Services Associate (Belldesk)

About Four

Seasons :

Four Seasons is powered

by our people. We are a collective of individuals who crave to

become better, to push ourselves to new heights and to treat each

other as we wish to be treated in return. Our team members around

the world create amazing experiences for our guests, residents, and

partners through a commitment to luxury with genuine heart. We know

that the best way to enable our people to deliver these exceptional

guest experiences is through a world-class employee experience and

company culture.

At Four Seasons, we believe in

recognizing a familiar face, welcoming a new one and treating

everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover

with us, we believe our purpose is to create impressions that will

stay with you for a lifetime. It comes from our belief that life is

richer when we truly connect to the people and the world around

us.

About the

location :

As the world's leading

operator of luxury hotels, Four Seasons Hotels and Resorts

currently manages 133 properties in 47 countries. Open since 1994,

Four Seasons Hotel Singapore provides a preferred address for

business and leisure travellers, and the highly personalised,

anticipatory service that Four Seasons guests expect and value

around the world. Recent awards and honours include Top 10

'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas'

in Travel + Leisure's Luxury Awards Asia Pacific. For more

information on Four Seasons Hotel Singapore, visit

press.fourseasons.com / singapore or follow us on

www.instagram.com / FSSingapore and

www.facebook.com / FourSeasonsHotelSingapore

About

the role : Guest

Services Associate (Bell

Desk)

The Guest Services

Associate is an integral part of the Guest Services Team whose main

objective is to ensure our guests are well looked after from the

start.

Welcoming guests to the property, providing an

exceptional guest experience upon check-in, during the guest's

stay, and on departure. This role works to achieve the highest

level of guest satisfaction during their arrival and departure,

plus responding to a wide variety of guest requests, assessing

guest needs, adding personal recommendations, and aligning with

Four Seasons service

standards.

What you will

do : Welcome guests

upon arrival and departure according to Four Seasons' standards and

procedures.

Manages guests' luggage to their

room for arrivals and departures.

Handles all

guest interactions with the highest level of hospitality and

professionalism, accommodating special requests whenever

possible.

Assists guests in all inquiries in

connection with hotel services, hours of operations, key hotel

personnel, in-house events, directions, major city attractions and

events etc.

Responds to all guest requests in

an accurate and timely manner. Interactions with guest will be in

person and by phone;

Resolves guest

complaints, and find opportunities to recognize and personalize the

service experience for all guests.

Reports to

the Duty Manager for further follow-up when

necessary.

What you

bring : Open to

entry-level candidates

One (1) year of

relevant experience within Four Seasons (or a top luxury group) is

considered an asset

Good organisational

skills, ability to prioritize workload and handle

pressure

Pleasant disposition with strong

interpersonal and communication skills

• Curiosity and interest in the luxury market;

Guest-centricity and understanding the importance of guest

preferences

Kindly note that due to work visa

restrictions, position is open to Singaporeans

only

What we

offer :

With a culture built on

mutual respect, a growing world of opportunities and an environment

that supports the personal drive for excellence, a Four Seasons

career can be exceptionally rewarding.

Unique

strong culture

Best-in-industry

training

Complimentary stays at Four Seasons

properties (based on availability), with discounted

meals

Annual employee party / social and sporting

events

Complimentary meals in dedicated

employee

restaurant

Schedule

& Hours : This position

requires a person with a flexible schedule and the ability to work

on a rotating shift basis, including overnight shifts, weekends,

and public holidays.