Shipping Executive

Roles & Responsibilities

Job Description & Requirements

Responsibilities

Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.

This role supports day to day Ocean, Air and Road Freight operations

Shipment planning consists of Air, LCL, FCL, Breakbulk etc.

Haulage arrangements

Customs clearance declaration

Work closely with internal departments to coordinate customer’s shipments

Handling Import and Export shipments & documentation from A to Z

Build and maintain good rapport with customers to fulfill their requirements

Troubleshooting and attending to customer complaints / disputes.

Troubleshooting and attending to ministry / official authority.

Ensure all enquirers are responded to within the shortest possible time frame.

To obtain pricing and generate complete / competitive quotation base on customer’s requirements.

Follow up with customer, overseas agents and overseas offices on the quotation / proposal and negotiate to a closure.

Collaborate with Sales and Commercial on maintenance of customers.

Monitor billing and ensure timely invoicing.

Involvement in ad-hoc duties and assignments may be required from time to time.

SKILLS REQUIRED

Strong customer service mindset – Ability to engage and develop a reliable and long term relationship with customer, a comprehensive view and understanding of the business and looking out for growth, opportunity and improvement.

Highly analytical skills –Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.

Multitasking – Ability to set priority for deliverance of assigned tasks in the pipeline within each deadline

Effective communication skills – Ability to deliver timely and clear information in appropriate presentation to achieve desired goals. To close up communication gaps.

Innovative – Ability to generate and develop out-of-box and alternative source / solution

Detailed and meticulous – To display and demonstrate precision and comprehensive think through action plan / solution and in delivering “Plan the Work and Work the Plan” concept.

Risk Management – Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy

Singaporeans and Permanent Residents are preferred

Tell employers what skills you have

Negotiation

Able To Multitask

Microsoft Office

Microsoft Excel

Housekeeping

Interpersonal Skills

MS Office

Freight

Pressure

Customer Satisfaction

Team Player

Diplomacy

Customer Service

Shipping

Customer Service Experience