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IT Service Manager - Islandwide, SG

HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD.Islandwide, SG

11 days ago

Job description

Roles & Responsibilities

Provide first level support for end users, including troubleshooting and resolving hardware, software, and application issues.
Work closely with backend Level 2 engineers to escalate and coordinate resolution of systems, storage, network, and

security incidents affecting operations.

Monitor service requests and incidents to ensure timely resolution in line with agreed service levels for the account.

Coordinate with vendors and service providers to maintain service continuity and resolve escalated technical

issues.

Support user lifecycle processes at client site, including account setup, access provisioning, and equipment preparation.

Maintain accurate service documentation, knowledge base articles, and user guides relevant to the client environment.

Assist in continual service improvement initiatives and identify recurring issues to enhance efficiency and user experience for

users.

Tell employers what skills you have

Coaching

Excellent Communication Skills

Mentoring

IT Service Management

Troubleshooting

Microsoft Excel

Hardware

Service Management

User Experience

Wealth

Customer Satisfaction

ITIL

Customer Service

Decision Making

Service Delivery

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Manager Islandwide Sg • Islandwide, SG

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