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CUSTOMER SERVICE EXECUTIVE
CLASQUIN SINGAPORE PTE LTDD19 Serangoon Garden, Hougang, Sengkang, Punggol, SG10 days ago
Job descriptionAct as first contact point for customer service. Ensure all enquiries or other communications are actioned promptly and efficiently. Drive customer engagement, satisfaction and retention. Working on an open, interactive relation with customer by phone and email. Respond to customers’ requests in a timely manner, identifying + solving issues, complaints or disputes in a professional manner. Qualify customer inquiries, provide quotations, and follow up to ensure quotations are accepted + closed. Planning and arrangement of international consignments. Prepare shipping documentation. Establish and strengthen operational service quality and customer relation daily interactions, regular visits and by pro-actively advising and consulting to ensure customer satisfaction. Support customer onboarding in line with working instructions and / or SOP, ensuring inclusion + transfer of customer requirements into Clasquin’s systems alongside the (initial) customer order. Create, review + refine customer reports. SOP Management & Monitoring compliance at country / branch level. Maintain a good relationship with vendors, suppliers and service providers to secure space and cost competitiveness. Diploma or above in any disciplines. Minimum 3+ years' relevant experience in sales & operational roles the Freight Forwarding industry. Demonstrate flexibility and team skills. Sound understanding and knowledge of Freight Forwarding industry. Demonstrated ability to synthesize customer requirements to develop innovative solutions. Excellent communication and interpersonal skills. Good command of written and spoken English. Pleasant personality, customer-oriented and able to work under pressure.
Roles & Responsibilities
Reporting to : Customer Service Manager
Geographical scope : Singapore
MAIN MISSIONS
As Customer Service Executive you will be responsible to :
- Support sales department.
- Support customer service requirements in terms of operations, sales and solutions.
- Ensure customer satisfaction and retention.
- Optimize the delivery of solutions to clients.
RESPONSIBILITIES
SKILLS AND EXPERIENCE
Tell employers what skills you have
Missions
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customer Engagement
Compliance
Freight
Customer Satisfaction
Consulting
Team Player
Customer Service
Shipping
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Customer Service Executive • D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG
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