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CUSTOMER SERVICE ASSISTANT - TOSS-EX PTE. LTD.

CUSTOMER SERVICE ASSISTANT - TOSS-EX PTE. LTD.

TOSS-EX PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
2 days ago
Job description

Roles & Responsibilities

  • Co-ordinate the order treatment with appropriate Solution Sales,

Account Managers ,Project Manager, Sales Operation, and Finance

department.

  • Responsible for generating orders and invoices
  • Responsible for processing Credit Note
  • Assist in administrative duties
  • Other duties assigned by superior
  • Main interface with sales, finance and project management during
  • order treatment process.

  • Follow up with Sales on PO to be receive
  • Organize kick off meeting (Engagement Review) at purchase order
  • reception for projects with all solution actors : Project Manager, Sales

    and Finance (Oracle Engagement reviews)

  • PO Booking in Oracle and tracking list & follow-up projects till
  • invoicing

  • Support on Risk Order entry in system
  • Support the credit management on customers' overdue treatment
  • with Sales & Finance team

  • Support the financial controller on quarterly PO booking
  • consolidation

  • Assist on monthly PO booking and billing data extraction and cross
  • check with manual data

  • Assist on tracking for transaction fee order management
  • Assist on documents storage in local shared folder, arrangement for
  • courier service on invoicing documents

  • Collaboration with cross team / BU on order management process
  • QUALIFICATIONS

    Education & Experience

  • Minimum Diploma
  • At least 2 years of relevant experience in backend customer service support
  • Skills

  • Bilingual in Mandarin and English (Need to liaise with Mandarin
  • speaking)

  • Sales administration and logistics (Letter of Credit, Payment Terms,
  • Customs Rules…)

  • System Tools : IT Literate (Microsoft Pack Office, …), Oracle &
  • Microsoft Dynamic knowledge is a plus

    Tell employers what skills you have

    Microsoft Office

    Microsoft Excel

    Oracle

    Consolidation

    Treatment

    Credit Management

    Invoicing

    Administration

    Data Entry

    Project Management

    Cashiering

    Engagement Review

    Microsoft Word

    Customer Service

    Shipping

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    Customer Service • D01 Cecil, Marina, People’s Park, Raffles Place, SG

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