Customer Service Officer - ALL ABOUT O PTE. LTD.

Roles & Responsibilities

Responsibilities :

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements :

Tell employers what skills you have

Customer Retention

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Administration

Good Communication Skills

Freight

Communication Skills

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Shipping

Customer Services

Customer Service Experience