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Customer Service Officer - AVANTA GLOBAL PTE. LTD.
AVANTA GLOBAL PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG5 days ago
Job descriptionGood communication skills with ability to adapt tone and approach across different channels. Strong problem-solving abilities with a solution-oriented mindset. Proven track record of working effectively in fast-paced, team environments. Positive customer service attitude with genuine commitment to creating positive experiences. Detail-oriented with organizational and follow-up skills. Proficiency with CRM systems and digital communication tools. Ability to prioritize tasks and manage multiple inquiries simultaneously. Resilience and adaptability when handling challenging situations. Minimum qualification of GCE 'O' levels or Higher Nitec in any field. Previous contact centre experience (1 year) is beneficial, though fresh graduates are welcome to apply. Must be able to work 9am to 1pm either Saturday or Sunday weekly.
Roles & Responsibilities
What You Will Do :
- Respond promptly to all customer inquiries and requests received through multiple channels including email, phone, and in-person visits.
- Proactively follow up on inquiries to convert potential students into registered participants for the programs they have expressed interest in.
- Build and maintain relationships with corporate clients regarding course registrations and program updates.
- Stay current on course schedules, training programs, and fee structures to provide accurate information to prospective and current learners.
- Take ownership of service issues and implement appropriate resolutions within authorised parameters.
- Identify opportunities to enhance the customer journey and suggest process improvements.
Success Profile
Tell employers what skills you have
CRM
Microsoft Office
Microsoft Excel
Interpersonal Skills
Administration
Adaptability
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Ability to Prioritize
Customer Service Experience
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Customer Service Officer • D12 Balestier, Serangoon, Toa Payoh, SG
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