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Senior Customer Service Officer - KAFFE GLOBAL PTE. LTD.

Senior Customer Service Officer - KAFFE GLOBAL PTE. LTD.

KAFFE GLOBAL PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG
21 days ago
Job description

Roles & Responsibilities

Responsibilities :

  • Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
  • Train and upskill new and existing team members of the team, and provide actionable feedback
  • Work closely with the senior management team to design & curate procedures for the best user experience.
  • Attend and welcome visitors and customers by providing satisfactory customers service
  • Maintain customer records and monitor their appointment
  • To professionally and satisfactorily resolve customer complaints pertaining to products and services
  • To Implement & improve customer retention practices
  • To encourage a positive and cozy environment for the customers
  • Assist in other area, if needed from time to time

Qualifications & Requirements

  • Customer service enthusiast
  • Prior experience in the customer service field
  • Professional looking and well-groomed to the standards set
  • Proficient communication skills
  • Customer Service oriented and passionate about serving customers
  • Ability to stay calm in any given situation
  • Possess some degree of digital literacy
  • Prior experience in the beauty line would be a plus
  • Tell employers what skills you have

    Customer Service Oriented

    Lifestyle

    Microsoft Office

    Microsoft Excel

    Customer Experience

    Recruiting

    User Experience

    Sustainable Development

    Salons

    Team Management

    Communication Skills

    Team Lead

    Beauty Industry

    Curating

    Customer Service

    Customer Service Experience

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    Customer Service Officer • D09 Cairnhill, Orchard, River Valley, SG

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