Senior Customer Service Officer - NVISUALLY ACADEMY PTE. LTD.

Roles & Responsibilities

Responsibilities :

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

Tell employers what skills you have

Customer Service Oriented

Lifestyle

Customer Experience

User Experience

Administration

Team Management

Communication Skills

Team Lead

Team Player

Customer Service

Customer Service Experience