F&B Accounts Manager

Key Responsibilities for F&B Accounts

Manager

Relationship

Management : Establish and nurture long-term

relationships with clients, ensuring their ongoing satisfaction and

loyalty.

Client

Advocacy : Serve as the primary point of contact,

understanding client needs and advocating for them internally to

ensure their concerns are addressed effectively.

Contract &

Negotiations : Oversee and participate in contract

discussions and negotiations, ensuring mutual benefit for the

client and the company.

Internal

Collaboration : Work with internal teams, such as

sales, marketing, and customer support, to meet client expectations

and deliver solutions.

Performance Monitoring : Track

account status and performance, providing regular progress reports

to clients and upper management.

Identifying Growth

Opportunities : Proactively look for opportunities to

upsell or cross-sell additional products and services to existing

accounts.

Problem

Solving : Act as a critical problem-solver, dealing

with client issues and finding common ground to maintain positive

relationships.

Required Skills

Communication Skills :

Excellent verbal and written communication skills to

effectively interact with clients and internal

stakeholders.

Interpersonal

Skills : The ability to build strong relationships,

empathize with clients, and maintain rapport.

Negotiation Skills :

Proficiency in negotiating contract terms and

managing expectations.

Problem-Solving : Strong

analytical and problem-solving abilities to address client

challenges.

Organizational

Skills : The capacity to manage multiple accounts and

tasks, utilizing tools like CRMs for efficient tracking.

Industry Knowledge :

Familiarity with the F&B industry to identify

trends, competitor activities, and potential new business

opportunities