OPERATIONS OFFICER JAPANESE - TALENTOR SINGAPORE PTE. LTD.

Roles & Responsibilities

We are hiring a detail-oriented and customer-focused Operations Officer to join our team in Singapore. This role requires fluency in Japanese and English to support Japanese-speaking clients. The position offers structured responsibilities and fair, inclusive working conditions in line with Singapore’s Tripartite Guidelines.

🧾 Job Responsibilities :

• Handle visa application processes, including document checking and data entry.
• Assist customers and applicants via email, telephone, and in person.
• Manage cash and bank transactions with full accuracy (if assigned).
• Ensure timely and accurate entry of application data into the system.
• Coordinate logistics for passport deliveries to consulates, applicants, and courier services.
• Maintain adherence to SOPs and compliance manuals.
• Educate applicants about Value-Added Services (VAS) and assist in their usage.
• Encourage feedback through post-service surveys.
• Complete all processes within the required Turnaround Time (TAT).
• Uphold workplace safety, health, and environmental policies.

🎯 Performance Expectations :

✅ Requirements :

Languages :

Proficient in Japanese (to liaise with Japanese-speaking clients).

Fluent in English (written and spoken).

Skills :

Meticulous with documents and personal data.

Good interpersonal and communication skills.

Adaptable to high-volume and fast-paced environments.

🌱 Equal Opportunity Statement :

We are committed to fair employment practices and hire based on merit and skills . This position is open to all qualified applicants. The language requirement (Japanese) is strictly due to the need to communicate with Japanese-speaking clients and not a nationality preference .

📞 Contact Information :

Vijay

📱 +65 9386 4399

EA Reg No : R1768305

Tell employers what skills you have

Customer Service Oriented

Microsoft Office

Microsoft Excel

Strong Attention To Detail

Administrative Work

Administration

Data Entry

Customerfocused

Physically Fit

Compliance

Accurate Data Entry

Communication Skills

Administrative Support

Banking

Customer Satisfaction

Team Player

Customer Service

Able To Work Independently

Japanese

Hospitality