Customer Service Officer (Contact Centre)

Roles & Responsibilities

Responsibilities

• Answer incoming calls and make outbound calls in a professional manner.
• Provide accurate information and escalate queries when necessary.
• Update customer information and maintain proper records.
• Support the team in meeting service and satisfaction goals.
• Assist with simple administrative tasks where required.

Requirements

Tell employers what skills you have

Listening Skills

Microsoft Office

Microsoft Excel

Interpersonal Skills

Customer Information

Data Entry

MS Office

Good Communication Skills

Freight

Communication Skills

Team Player

Microsoft Word

Customer Service

Shipping

Computer Literacy

Customer Service Experience