operation Supervisor - D25 Kranji, Woodgrove, Woodlands, SG

Roles & Responsibilities

Job Role Description

The Cleaning Supervisor oversees several project sites and their team of cleaners and cleaning tasks. He / She supervises cleaners to carry out their work. He / She inspects the work area cleaned by cleaners. He / She manages work schedule of cleaners and reallocate work to cover absences. He / She ensures all cleaning equipment is well maintained and is safe for use. He / She checks on the stock level of cleaning materials and equipment. He / She must also be able to perform cleaning duties.

Job Responsibilities :

Check cleaning equipment condition.

Coach Service team.

Coordinate and liaise with clients at worksite. To attend to clients’ complaints promptly.

Facilitate effective communication and engagement at the workplace.

Handle complaints and feedback from clients.

Handle reassignment of tasks when needed.

Identify training needs for all cleaning staff. A hands-on supervisor to manage a team of cleaning staff. Train cleaners and team leaders on service standards and provide help and guidance when necessary.

Implement work plans.

Inspect work done by cleaners daily.

Interact and build relationship with customers.

Monitor and follow up on compliance with cleaning procedures, workplace safety and tender specifications.

Monitor cleaning material stock level and re-order materials when needed. Responsible for daily cleaning operation and ensure the crockery are wash in time and return to customers.

Plan out work schedule for cleaners.

Provide help and guidance to immediate reports.

Solve operational problems and make decisions.

Submit daily cleanliness report.

Supervise team of cleaners in their assigned task. Supervise multiple teams of cleaners in multiple cleaning projects.

Train cleaners and team leaders on service standards.

Ability to operate various cleaning equipment and good knowledge of cleaning process and chemical usage.

Ensure full compliance of cleaning and hygiene quality standards.

Managing of stock inventory, cleaning equipment & tool.

Upkeep cleaning records.

Any other administration / operation duties may be assigned on ad hoc basis.

Assist and ensure the crockery are pack & put in correct containers for driver to return to customers.

Plan and arrange monthly Duty Roster.

Assist all work assign to you during operating hours.

Assist in planning work schedules and deployment of manpower.

Monitor and follow up on compliance with cleaning procedures, workplace safety and tender specifications.

Job Requirement

Able to work in wet, fast pace environment and team work.

Able to work rotate shift

Require to work on Weekend and Public holidays

24 / 7 stanby for any ad hoc duties

Initiative and keenness to learn

Willing to work outdoor (some projects might included outdoor environment)

Supervising multiple team of cleaners for different projects.

Tell employers what skills you have

Leadership

Microsoft Office

Microsoft Excel

Quality Control

Workplace Safety

Food Quality

Inventory

Office Management

Sanitation

Compliance

Team Management

Cashiering

Team Player

Customer Service

Scheduling