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Bank IT Service Management - YUKA PTE. LTD.
YUKA PTE. LTD.Islandwide, SG3 days ago
Job descriptionIdentify opportunities to enhance Help Desk processes and workflows. Contribute to the development and implementation of Help Desk policies and procedures. Maintain detailed user request logs and create comprehensive reports for stakeholders. Efficiently maintain the knowledge-based / FAQ to avoid dependency on L2 and L3 support teams. Introduce processes to consolidate and manage all the service requests flowing to IT department. Part of the Command centre team to support day1 post critical projects cutover. Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period. Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting. Overall knowledge about IT Infrastructure within a financial institute and networking devices. Bachelor’s degree in Information technology or relevant field. Certification in ITIL Foundation, Microsoft and CompTIA A+ is advantageous. Minimum 5 years of experience as IT Help Desk / IT Support with 2 years in lead position preferably in a financial institution . Familiarity in IT service management principles such as ITIL is preferred. Proficiency in ITS tools such as ServiceNow and Jira. Strong customer service skills, problem-solving abilities, and ability to work under pressure. Collaborate across organization and external providers to solve complex problems creatively. Exposure to the MAS technology risk management framework, overall risk awareness, and IT Infrastructure within any financial institutions is advantageous. Able to perform business tasks in English (reading, writing, speaking). Able to communicate effectively with Japanese-speaking clients in Japanese (reading, writing, speaking) is highly preferred. Location : Various locations Work Hours : Monday to Friday, 8 : 30AM to 5 : 30PM Environment : Collaborative and inclusive workplace with opportunities for professional development alary : Competitive monthly salary based on experience and qualifications
Roles & Responsibilities
Job Summary
Yuka is seeking dedicated Bank IT Service Management personnel to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
User Support & Incident Handling / Customer relationship and communication
- With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
- Provide both technical and non-technical support for Singapore Branch users.
- Ensure clear, concise, and professional communication with users, technical teams, and senior management.
Documentation and Continuous Process Improvement
IT Project Planning and Execution
Technology exposure
Job Requirements
Working Conditions
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
IT Service Management
Continuous Process Improvement
Business Process Reengineering
Risk Management
Information Technology
Project Planning
Networking
Accountability
Web Security
IT Leadership
ITIL
ServiceNow
Customer Service
Japanese
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Service Management • Islandwide, SG
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