IT Analyst

Roles & Responsibilities

Our client, one of Asia-Pacific’s leading organizations is looking for :

IT Analyst

Responsibilities :

• Responsible to ensure all the applications systems remain in good working order.
• Expected to take on support of new application systems when they become operational.
• Respond to production emergencies in a timely manner based on client's Service Levels. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
• Expected to diligently perform routine checks and to escalate to the Project Manager should any anomaly be detected. The Candidate should show the initiative to alert and troubleshoot together with other system engineers, database administrator (DBA) and outsourced vendors.
• Expected to follow through every issue / problem to closure, and complete the necessary documentation as required.
• Assist users and answer queries regarding the supported operational systems.
• Expected to interface with the helpdesk agents, end-users and external vendors during application support and problem resolution.
• Be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
• Besides application support, the Candidate is also expected to make some code changes / enhancements that arise from service requests while following the technical standards and update the necessary documentation.
• Report to the Project Manager in tracking and managing the project timelines and resources that he / she has been assigned to undertake.
• Expected to understudy and undertake the development of new applications and maintenance of any existing systems as assigned by the Project Manager.
• Able to work independently with minimum supervision. He / She shall also work effectively as a team member among the system support and application development teams.

Requirements :

Interested applicants can also email CV at asmita@nsearchglobal.com (for faster processing, please state the exact job / position title applied “IT Analyst”

Only shortlisted candidates will be notified.

EA License Number : 10C3636

EA Personnel Name : Chauhan, Asmita

EA Personnel Registration Number : R1980706

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