Front Office Executive, Executive Lounge (Hilton Singapore Orchard) - OUE LIMITED

Roles & Responsibilities

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here : to delight our guests, Team Members, and owners alike.

Position Statement

The Front Office Executive plays a vital role in ensuring smooth and efficient operations in the Executive Lounge while delivering exceptional guest experiences. You will assist with guests checking in / out, resolving guest challenges throughout their stay and collaborate with various departments to uphold the hotel's service standards.

What will you be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards :

• Complete guest registration, confirm guest details (e.g., number of guests, room rates, payment methods), and ensure accurate check-in / check-out processes.
• Greet guests warmly, promoting Hilton Honors benefits and enrolling new members.
• Address guest complaints and special requests promptly, escalating issues when necessary.
• Ensure VIP guests receive personalized service and recognition.
• Maintain cleanliness and hygiene standards in the Executive Lounge, and ensure readiness for each shift, including food and beverage service.
• Knowledgeable of the hotel’s facilities and services
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.

Compliance & Training :

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Tell employers what skills you have

Front Office

Customer Relationship

Customer Experience

Interpersonal Skills

VIP

Relationship Management

Customer Relationship Management

Attentive

Customer Service

Hospitality