Customer Service Executive (Marine)

Key Responsibilities

• Collaborate with your line manager to devise and implement effective sales strategies.
• Monitor and analyze competitor activities to gather market intelligence, share insights internally, and align offerings with customer expectations and changing market trends.
• Organize and conduct regular customer visits, compile visit reports, and relay client feedback to refine commercial strategies.
• Keep customer data accurate and up to date in Salesforce CRM, particularly regarding installed equipment or services.
• Support the finance team in following up on outstanding payments as needed.

Qualifications and Experience