Relationship Officer - D03 Queenstown, Tiong Bahru, SG

Roles & Responsibilities

Duties and Responsibilities :

• Manage the residents and enhance overall service experience of residents
• Proactively engage with the residents & advisors to address their unmet needs and (dis)satisfaction level
• Attend to feedback, complaints and services requested by the residents and follow up with contractors / internal technical team to resolve the issues that were raised
• Conduct callback with the resident to ensure issues are well-resolved before closing the case
• Assist in crisis management and visit affected residents and provide updates accordingly
• Solve, propose and make decisions at operation level
• Enhance overall service experience
• Manage and monitor arrears cases
• Conduct home visits to remind residents for arrears payment and identify financial hardship cases
• Any adhoc duties as assigned by the supervisor

Requirements :

Tell employers what skills you have

Customer Relationship

Engaging with stakeholders

Flexibility

problem solving skills

Good Communication Skills

Cross Selling

Communication Skills

Crisis Management

Customer Service

Facilities Management