Front Desk Executive

Roles & Responsibilities

Job Responsibilities

• Introduce the spa’s services and offerings to customers in a clear and engaging manner.
• Answer phone calls politely, record call details accurately, and promptly update the manager on customer appointments.
• Handle bookings, manage payments diligently, perform daily reconciliation, and operate computer systems proficiently.
• Maintain a neat and professional front desk appearance and cleanliness to create a welcoming first impression.
• Manage staff attendance records, update accounts, and oversee product inventory.
• Demonstrate strong service awareness, communicate fluently in both English and Mandarin to serve Mandarin-speaking customers, and coordinate effectively with colleagues.
• Complete other tasks assigned by management.

Job Requirements

Tell employers what skills you have

Product Knowledge

Front Office

Customer Service Oriented

Microsoft Office

Microsoft Excel

Aftersales

Interpersonal Skills

Inventory

Arranging

Administration

Spa

Cashiering

Communication Skills

Team Player

Microsoft Word

Customer Service

Service Excellence

Able To Work Independently

Hospitality

Customer Service Experience