Front Desk Executive - SRI PTE. LTD.

Roles & Responsibilities

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails , or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls / messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department / manager / colleague as needed
• Collaborate with other department / manager / colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call / message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls / clients
• High level of diplomacy required

Requirements :

Tell employers what skills you have

Customer Service Skills

Listening Skills

Microsoft Office

Microsoft Excel

Written English

Interpersonal Skills

Documentation Skills

Administration

Data Entry

Word Processing

Attention to Detail

Communication Skills

Administrative Support

Customer Satisfaction

Telephone Skills

Team Player

Diplomacy

Customer Service

Service Excellence

Customer Service Experience