Captain - Basilico (All Day Dining)

With thousands of hotels in over 100 countries and

territories, Hilton offers countless opportunities to delight. From

an open door to a welcoming smile and an exceptional experience, we

offer the millions of travellers who stay with us every year a

welcome they will never forget. In addition to our flagship brand,

Hilton Hotels & Resorts, the family of brands includes Waldorf

Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton

Garden Inn, Hampton and many others.

If you

appreciate the impact global travel can have on the world, you may

be just the person we are looking for to work as a Hilton Team

Member. Because it's with Hilton where we never forget the reason

we're here : to delight our guests, Team Members, and owners

alike.

The Captain, is concerned with the

efficient and professional service of food and beverages, while

ensuring guests receive optimum service in accordance with the

standards, policies and procedures of the Conrad hotels and Hilton

Group.

What will I be

doing?

As the Captain, you will

be responsible for performing the following tasks to the highest

standards :

Maintain high customer

service focus by approaching your job with the customers always in

mind.

Actively promote the services and

facilities of Hilton hotels to guests and suppliers of the

hotel.

Perform all duties and responsibilities

in a manner that ensures your safety and that of others in your

workplace.

Confidently know the food and

beverage menu contents and explain them in detail to

guests.

Understand dietary requirements and

offer appropriate suggestions.

Familiarize

with menu items of all other outlets to recommend guests to other

outlets.

Confidently know opening hours of all

restaurants and hotel outlets.

Able to

recommend other restaurants and city attractions to hotel

guests.

Complete the checklist on preparing

the restaurant for service.

Greet guests with

a smile, offer assistance with coats, bags, etc., and introduce

yourself.

Follow-up on any guest questions or

queries immediately and if you don't have the answers, check with

your Manager.

Ensure that all service

procedures are carried out to the standards required.

Make sure all areas are cleaned and maintained in

accordance with operating procedures.

Take

personal responsibility for the service experience of all guests in

your designated area.

Smile and greet all

guests as they enter and exit the restaurant, even if they are not

designated to your section.

Give guest service

the highest priority.

Display professional

behaviour at all times.

Avoid offensive or

impolite language.

Report any accidents /

incidents to the Supervisor / Assistant Manager /

Manager.

Carry out any other reasonable duties

and responsibilities as assigned.

The

Management reserves the right to make changes to this job

description at its sole discretion and without advance

notice.

What

are we looking for?

A Captain

serving Hilton Brands is always working on behalf of our Guests and

working with other Team Members. To successfully fill this role,

you should maintain the attitude, behaviours, skills, and values

that follow : Senior High School

education or specialty in Hospitality.

Good

English skills to meet business needs.

Able to

communicate in Mandarin / Cantonese in a Chinese

Restaurant

Motivated and committed,

approaching all tasks with enthusiasm and seize opportunities to

learn new skills or knowledge in order to improve personal

performance.

Flexible and responds quickly and

positively to changing requirements including the performance of

any tasks requested of you.

Maintain high team

focus by showing cooperation and support to colleagues in the

pursuit of team goals.

Must have basic

knowledge of food and beverage preparation and service of various

alcohol.

Able to remember, recite and promote

the variety of menu items.

Open minded and

outgoing personality.

Willing to work for

split shift hours.

Positive

attitude.

What will it

be like to work for

Hilton?

Hilton is the leading

global hospitality company, spanning the lodging sector from

luxurious full-service hotels and resorts to extended-stay suites

and mid-priced hotels. For nearly a century, Hilton has offered

business and leisure travelers the finest in accommodations,

service, amenities and value. Hilton is dedicated to continuing its

tradition of providing exceptional guest experiences across its

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global brands . Our

vision "to fill the earth with the light and warmth of hospitality"

unites us as a team to create remarkable hospitality experiences

around the world every day. And, our amazing Team Members are at

the heart of it all!