Senior Manager, Business Excellence

Roles & Responsibilities

COMPANY DESCRIPTION

THK MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THK MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THK MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Senior Manager, Business Excellence leads and oversees operational management and strategic initiatives across six centres. This role is critical in ensuring operational efficiency, service quality and alignment with the organisation's long-term goals. S / he will work closely with the Centre Heads to drive a high-performing culture, improve processes and implement best practices that support sustained growth and excellence across all six centres.This role reports to Chief, Early Intervention for Children Services.

Key Responsibilities :

Operational Oversight & Strategic Alignment

• Lead the operational and strategic management of six centers in collaboration with Centre Heads.
• Ensure that each center operates efficiently, meets performance targets, and aligns with the organization's mission and objectives.
• Establish and enforce operational standards and SOPs to ensure consistency and excellence across centers.

Performance Monitoring & Process Improvement

Team Leadership & Staffing

Events, Stakeholder Communication & Engagement

Reporting, Budgeting & Compliance

Facility Management

QUALIFICATIONS

OTHER INFORMATION

Please note that your application will be sent to and reviewed by the direct employer - Thye Hua Kwan Moral Charities

Tell employers what skills you have

Excellent Communication Skills

Teamwork

Leadership

Information Technology

Leadership Development

Positive Team Player

Team Building

self-motivated Team Player

Team Player

Team Work