Application Support Engineer

Roles & Responsibilities

Job Summary :

We are seeking a skilled and proactive Application Support Engineer with strong Java expertise to join our IT team. The ideal candidate will be responsible for ensuring smooth operations of business-critical applications, identifying and resolving technical issues, and collaborating with development and infrastructure teams for long-term improvements.

Responsibilities :

• Provide Level 1&2 support for Java-based applications in production and staging environments.
• Investigate and troubleshoot incidents, bugs, performance issues, and outages.
• Perform root cause analysis (RCA) and work with development teams to implement permanent fixes.
• Monitor application health using tools such as Splunk, AppDynamics, New Relic, or similar.
• Work with SQL databases to analyze data, generate reports, and validate fixes.
• Support deployment activities, perform post-deployment validation, and ensure rollback readiness.
• Handle daily incident tickets and service requests as per SLAs.
• Collaborate with QA, DevOps, and Infrastructure teams to improve system stability and deployment efficiency.
• Maintain accurate documentation, knowledge base articles, and operational runbooks.
• Work in 24 by 7 on-call and 12 hours rotation shift.

Requirements :

Tell employers what skills you have

JSON

Oracle

MySQL

Root Cause Analysis

Scripting

Information Technology

Appdynamics

Staging

Ticketing Systems

SQL

JIRA

Application Support

Dynatrace

ITIL

Java

Debugging