CUSTOMER SERVICE OFFICER - HA HA BIN SUCCESS PTE. LTD.

Roles & Responsibilities

Roles and responsibilities :

• Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
• Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
• Maintain and upkeep SG customer contact database
• Support customer on service contract billing enquiries and complex issues
• Manage service contract and warranty tracking and devise plans on PM scheduling with customers
• Support accounts team in service contract billing related issues
• Support FS manager in service contract proposal preparation
• Monitor demo and loaner asset status & liaise with customers for logistic arrangements
• Assist in SG internal & external events preparation
• Support department in upkeeping customer satisfaction index
• Daily review on Genpact Service-Level Agreement reporting
• Any other duties as assigned

Tell employers what skills you have

Troubleshooting

Microsoft Office

Microsoft Excel

Interpersonal Skills

Customer Contact

Administration

Good Communication Skills

Freight

Warranty

Food & Beverage

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Scheduling

Shipping

Customer Service Experience