Course Developer cum Trainer

Roles & Responsibilities

Job Description & Requirements

Description :

• Monitor training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Maintain and develop internal support to achieve service quality standards
• Accompany evaluations with meaningful and constructive feedback
• Analyze service metrics to identify service gaps and call for improvement
• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
• Maintain library of training resources and aids
• Actively support and recommend continuous improvement pertaining to training processes
• Contribute to the team culture in a positive manner

Requirements :

Tell employers what skills you have

Preparation of courses

Microsoft Office

Course Development

Organising courses

Administration

refresher course

Technical Course Development

Course administration

Customer Service

courseware

Project Management course

Writing Skills