Support Engineering Technical Manager

Roles & Responsibilities

Job description :

• Manages Field Service employees performing technical or specialist activities that are deployed at remote base locations, including customer or supplier facilities.
• Develops and executes customer support strategies and tactics to support customer commitments, gain competitive advantage, and foster business growth.
• Directs post-sale coordination of technical and administrative support activities including installation, troubleshooting, problem resolution, test, repair, engineering change improvements and preventive maintenance to be performed at the customer’s site.
• Develops and executes business plans, policies and procedures and develops organizational and technical strategies.
• Acquires and leverages resources, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees.

Basic qualifications :

Tell employers what skills you have

Relationship Building

Field Service

Test Equipment

Preventive Maintenance

Troubleshooting

Hardware

Customer Support

Technical Management

Process Improvements

Team Leadership

Supplier Management

Networking

Administrative Support

Stakeholder Management

Manufacturing

Technical Support