Roles & Responsibilities
Job Duties
- Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and conform appointments via phone calls, and / or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer’s enquiries
- Manage customer’s appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth
Job Requirements
Experience in retail or telemarketing experience will be an added value.Able to commit to working on weekends / public holidays.Cheerful & out-going characteristicCustomer-oriented.Have basic PC skillsStaff Benefits
Attractive salary schemeMeal and transport allowance providedYearly performance bonusMedical benefit schemeWorkers’ insuranceLong service awardDifferent types of leave benefitsCareer progression & development opportunitiesComfortable and conducive working environment工作责任
执行一般接待员和行政职责使用客户关系管理(CRM) 软件执行数据输入确保适当的文件和归档系统优秀的电话礼仪通过电话和 / 或短信预订和确认客户的约定处理来电和回电,将电话转接到相应部门并在需要时记下消息处理客户的查询管理客户的预约提供卓越的客户服务指导和培训新员工,促进内部成长工作要求
有零售或电话营销经验将是一个附加值能够在周末 / 公共假期工作性格开朗外向以客户为导向具备基本的电脑技能Tell employers what skills you have
Customer Relationship
Microsoft Office
Microsoft Excel
Telemarketing
Customer Relationship Management CRM
Interpersonal Skills
Inventory
Arranging
Relationship Management
Administration
Data Entry
Administrative Support
Microsoft Word
Customer Service
Directing