Assistant Cafe Manager - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

The Assistant Café Manager plays a key role in supporting the Restaurant Manager to ensure the smooth daily operations of the hotel café. This includes supervising staff, managing shift schedules, overseeing barista performance, and maintaining product quality and hygiene standards. The role is hands-on, requiring active floor presence to uphold service excellence, promptly address guest concerns, and foster strong relationships with both guests and team members. Additionally, the Assistant Café Manager contributes to training and development, motivates the team to meet sales and service targets, and ensures consistency in guest experiences. Working collaboratively with the Restaurant Manager, assist in menu planning, inventory control, and promotional initiatives, all while maintaining high standards of hospitality and operational efficiency.

Job Responsibilities :

Café Operations Management

• Develop and maintain SOPs for daytime café service, ensuring consistency across all operations.
• Lead the specialty coffee programme, creating signature beverages to enhance both café and restaurant offerings while aligning with brand identity.
• Uphold consistent daytime service standards to deliver quality, efficiency, and guest satisfaction, including breakfast service for hotel guests.
• Continuously refine layout, workflow, and processes to improve efficiency and guest flow during peak hours.
• Plan manpower requirements based on sales trends and hotel occupancy, ensuring optimal staffing levels.
• Maintain an active presence on the floor, engaging with guests to elevate experiences, build relationships, and foster loyalty.
• Collaborate with restaurant and bar teams to design coffee pairings, light menu offerings, and upselling opportunities.
• Demonstrate professionalism, punctuality, and high standards as a role model for the team.

Training and Team Development

Sales Growth and Revenue

Guest Relations and Experience

Menu and Product Development

Leadership and Team Culture

Financial Acumen

Strategic Improvements and Innovation

Qualification :

Experience :

Key Competencies :

Tell employers what skills you have

Recipes

Coaching

Upselling

Leadership

Quality Control

Inventory

Coffee Making

Cost Management

Team Development

Operations Management

Guest Relations

Financial Acumen

Inventory Control

Barista Training

Team Leadership

Product Development

Hospitality