The Assistant Café Manager plays a key role in supporting the
Restaurant Manager to ensure the smooth daily operations of the
hotel café. This includes supervising staff, managing shift
schedules, overseeing barista performance, and maintaining product
quality and hygiene standards. The role is hands-on, requiring
active floor presence to uphold service excellence, promptly
address guest concerns, and foster strong relationships with both
guests and team members. Additionally, the Assistant Café Manager
contributes to training and development, motivates the team to meet
sales and service targets, and ensures consistency in guest
experiences. Working collaboratively with the Restaurant Manager,
assist in menu planning, inventory control, and promotional
initiatives, all while maintaining high standards of hospitality
and operational efficiency.
Job
Responsibilities : Café
Operations Management
Develop and maintain SOPs for daytime café service,
ensuring consistency across all operations.
Lead the specialty coffee programme, creating signature
beverages to enhance both café and restaurant offerings while
aligning with brand identity.
Uphold
consistent daytime service standards to deliver quality,
efficiency, and guest satisfaction, including breakfast service for
hotel guests.
Continuously refine layout,
workflow, and processes to improve efficiency and guest flow during
peak hours.
Plan manpower requirements based
on sales trends and hotel occupancy, ensuring optimal staffing
levels.
Maintain an active presence on the
floor, engaging with guests to elevate experiences, build
relationships, and foster loyalty.
Collaborate
with restaurant and bar teams to design coffee pairings, light menu
offerings, and upselling opportunities.
Demonstrate professionalism, punctuality, and high
standards as a role model for the
team.
Training and
Team Development
Provide structured training in brewing methods, latte
art, service excellence, and upselling techniques.
Support the café team in building expertise in specialty
coffee and hotel breakfast service.
Leverage
supplier workshops, tastings, and certifications to enhance team
knowledge and skills.
Mentor senior team
members, coaching them towards leadership
responsibilities.
Encourage creativity and
pride by inviting team input on new service ideas and
practices.
Sales
Growth and Revenue
Drive revenue through menu optimisation, seasonal
specials, and bundled offerings.
Implement
upselling techniques across service touchpoints, including coffee,
food pairings, and takeaway items.
Support
execution of the café's commercial strategy in alignment with
business goals.
Use guest insights and sales
data to refine offerings, pricing, and promotions.
Partner with marketing to deliver activations that
attract new guests and encourage repeat visits.
Monitor café performance, preparing reports and
improvement plans for the Restaurant
Manager.
Guest
Relations and Experience
Deliver exceptional guest experiences through
personalised service and coffee education.
Support seamless hotel breakfast service while engaging
with guests to understand preferences.
Build
authentic relationships with regulars to foster loyalty and a
welcoming community.
Ensure service
consistency, product quality, and a warm, inviting café
environment.
Menu and
Product Development
Collaborate with chefs, baristas, and suppliers to create
unique coffee beverages, seasonal specials, and light menu
items.
Ensure recipes, brewing methods, and
presentations are consistently documented and executed.
Maintain strict quality control to uphold brand and
service standards.
Keep recipe cards and
preparation guides updated, communicating changes effectively to
the team.
Leadership
and Team Culture
Lead
by example, showing professionalism, creativity, and composure
under pressure.
Foster a collaborative,
respectful, and inclusive team culture.
Address conflicts constructively, escalating to the
Restaurant Manager when necessary.
Recognise
achievements, celebrate contributions, and motivate the team toward
excellence.
Financial
Acumen
Monitor COGS,
labour, and inventory to ensure profitability and financial targets
are met.
Analyse café performance and support
strategies to optimise revenue and efficiency.
Contribute to menu pricing, promotional activities, and
cost management decisions.
Collaborate with
the Restaurant Manager on budgeting, expense tracking, and
financial
planning.
Strategic
Improvements and Innovation
Work with management to review SOPs, systems, and guest
feedback for continuous improvement.
Balance
guest satisfaction, efficiency, and revenue when implementing
changes.
Plan and execute café promotions,
workshops, and activations to strengthen brand identity.
Stay engaged with industry trends and specialty coffee
communities to maintain leadership in quality.
Introduce new brewing methods, seasonal launches, and
signature beverages to drive innovation and guest
excitement.
Qualification :
Hold current Responsible Service of Alcohol
certificate
Valid WSQ Basic Food Hygiene
certification
Experience :
At least 2 years working experience as an assistant cafe
manager
Have a high standard of hospitality
and service
standard
Key
Competencies : Able to
work under pressure in a fast-paced environment
Great
organizational skills with the ability to multi-task
Proven objection handling, prospecting and negotiation
skills.
Reliable, focused, and
detail-oriented
Assistant Manager • Singapore