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Assistant Cafe Manager

Assistant Cafe Manager

PHOENIX OPCO PTE. LTD.Singapore
2 days ago
Job description

The Assistant Café Manager plays a key role in supporting the

Restaurant Manager to ensure the smooth daily operations of the

hotel café. This includes supervising staff, managing shift

schedules, overseeing barista performance, and maintaining product

quality and hygiene standards. The role is hands-on, requiring

active floor presence to uphold service excellence, promptly

address guest concerns, and foster strong relationships with both

guests and team members. Additionally, the Assistant Café Manager

contributes to training and development, motivates the team to meet

sales and service targets, and ensures consistency in guest

experiences. Working collaboratively with the Restaurant Manager,

assist in menu planning, inventory control, and promotional

initiatives, all while maintaining high standards of hospitality

and operational efficiency.

Job

Responsibilities : Café

Operations Management

Develop and maintain SOPs for daytime café service,

ensuring consistency across all operations.

Lead the specialty coffee programme, creating signature

beverages to enhance both café and restaurant offerings while

aligning with brand identity.

Uphold

consistent daytime service standards to deliver quality,

efficiency, and guest satisfaction, including breakfast service for

hotel guests.

Continuously refine layout,

workflow, and processes to improve efficiency and guest flow during

peak hours.

Plan manpower requirements based

on sales trends and hotel occupancy, ensuring optimal staffing

levels.

Maintain an active presence on the

floor, engaging with guests to elevate experiences, build

relationships, and foster loyalty.

Collaborate

with restaurant and bar teams to design coffee pairings, light menu

offerings, and upselling opportunities.

Demonstrate professionalism, punctuality, and high

standards as a role model for the

team.

Training and

Team Development

Provide structured training in brewing methods, latte

art, service excellence, and upselling techniques.

Support the café team in building expertise in specialty

coffee and hotel breakfast service.

Leverage

supplier workshops, tastings, and certifications to enhance team

knowledge and skills.

Mentor senior team

members, coaching them towards leadership

responsibilities.

Encourage creativity and

pride by inviting team input on new service ideas and

practices.

Sales

Growth and Revenue

Drive revenue through menu optimisation, seasonal

specials, and bundled offerings.

Implement

upselling techniques across service touchpoints, including coffee,

food pairings, and takeaway items.

Support

execution of the café's commercial strategy in alignment with

business goals.

Use guest insights and sales

data to refine offerings, pricing, and promotions.

Partner with marketing to deliver activations that

attract new guests and encourage repeat visits.

Monitor café performance, preparing reports and

improvement plans for the Restaurant

Manager.

Guest

Relations and Experience

Deliver exceptional guest experiences through

personalised service and coffee education.

Support seamless hotel breakfast service while engaging

with guests to understand preferences.

Build

authentic relationships with regulars to foster loyalty and a

welcoming community.

Ensure service

consistency, product quality, and a warm, inviting café

environment.

Menu and

Product Development

Collaborate with chefs, baristas, and suppliers to create

unique coffee beverages, seasonal specials, and light menu

items.

Ensure recipes, brewing methods, and

presentations are consistently documented and executed.

Maintain strict quality control to uphold brand and

service standards.

Keep recipe cards and

preparation guides updated, communicating changes effectively to

the team.

Leadership

and Team Culture

Lead

by example, showing professionalism, creativity, and composure

under pressure.

Foster a collaborative,

respectful, and inclusive team culture.

Address conflicts constructively, escalating to the

Restaurant Manager when necessary.

Recognise

achievements, celebrate contributions, and motivate the team toward

excellence.

Financial

Acumen

Monitor COGS,

labour, and inventory to ensure profitability and financial targets

are met.

Analyse café performance and support

strategies to optimise revenue and efficiency.

Contribute to menu pricing, promotional activities, and

cost management decisions.

Collaborate with

the Restaurant Manager on budgeting, expense tracking, and

financial

planning.

Strategic

Improvements and Innovation

Work with management to review SOPs, systems, and guest

feedback for continuous improvement.

Balance

guest satisfaction, efficiency, and revenue when implementing

changes.

Plan and execute café promotions,

workshops, and activations to strengthen brand identity.

Stay engaged with industry trends and specialty coffee

communities to maintain leadership in quality.

Introduce new brewing methods, seasonal launches, and

signature beverages to drive innovation and guest

excitement.

Qualification :

Hold current Responsible Service of Alcohol

certificate

Valid WSQ Basic Food Hygiene

certification

Experience :

At least 2 years working experience as an assistant cafe

manager

Have a high standard of hospitality

and service

standard

Key

Competencies : Able to

work under pressure in a fast-paced environment

  • Establish rapport easily

Great

organizational skills with the ability to multi-task

  • Strong verbal and written communication skills
  • Proven objection handling, prospecting and negotiation

    skills.

    Reliable, focused, and

    detail-oriented

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