Address to customers' feedbacks and complaints promptlyAdhere to the company's standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labour costsLead and motivate staffs in achieving sales target and customer's satisfactionOversee and manage all areas and business of an outlet assignedEnsure that all daily sales collection is in order and securely banked inEnsure that personnel and payroll related administrative duties are promptly followed upEnforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areaEnsure consistency and quality of food served to customers
Responsible in recruitment, development, performance appraisal, retention3, and discipline of staff in the outlet. Take appropriate measures in furtherance staff stability and uphold discipline.
Planning staff's schedule to ensure appropriate staffing based on operational requirements
Conduct orientation and oversee training of new onboarding employees
- Passion in F&B and Service industry
- Able to work long hours including weekends and PH
- At least 1 year experience in related field.