Deskside Support Engineer

Roles & Responsibilities

Responsibilities :

• Hardware support : technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops / laptops / workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support : diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD : physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops / laptops / workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change / refresh, system upgrade / migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Requirement :

Location : Raffles Quay

Working hours : 8.30am to 6.00pm (Monday to Friday)

Tell employers what skills you have

Customer Service Skills

Trade Shows

Asset Management

Troubleshooting

Hardware

Business Continuity

VIP

Auditing

SQL

Windows

Mobile Devices

Java

C#

Disaster Recovery

C++

Technical Support