Field Application Engineer / Technical Support Engineer (APAC) #Mobile IoT solutions #NJN - RECRUIT EXPRESS PTE LTD

Roles & Responsibilities

Key Responsibilities :

As a Field Application Engineer / Technical Support Engineer, your primary focus will be on delivering exceptional technical support and guidance, including :

• Customer Support Management : Organize and lead customer support initiatives, focusing on swift design-in processes and optimal satisfaction.
• Pre-Sales & Design-In Assistance : Provide expert technical assistance during pre-sales phases and offer comprehensive support throughout the design-in process.
• After-Sales Support : Deliver robust after-sales technical support to resolve customer queries and issues efficiently.
• Customer Engineering Developments : Drive and support customer-specific engineering developments and solutions.
• Returned Material Analysis (RMA) : Conduct final evaluations of analyzed returned materials and provide timely feedback to customers and internal teams.
• Marketing Consultation : Liaise with the marketing service for technical insights on customer projects within your support area.
• Bench Testing & RMA Screening : Perform rigorous bench testing and initial RMA screening for issues within your support area.
• Technical Training : Organize and conduct comprehensive technical training sessions for customers and distribution partners.

Additional Responsibilities :

Requirements :

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Factory

Technical Assistance

Aftersales

Hardware

Analog

Customer Support

Presales

Market Analysis

Electrical

Marketing

Telecommunication

GPS

Technical Training

Screening

Electronics

Technical Support