Payments Incident & Service Lead – MNC Bank - D09 Cairnhill, Orchard, River Valley, SG

Roles & Responsibilities

Incident Manager – MNC Bank

Role Overview

We are seeking an experienced Incident Manager to oversee the end-to-end management of IT incidents in a fast-paced, global banking environment. The role requires close coordination with multiple IT teams and business stakeholders to ensure timely resolution of issues with minimal business impact.

Key Responsibilities

• Manage Incident and Problem processes in line with ITIL best practices , Service Level Agreements, and organizational needs.
• Lead triaging of incidents and coordinate with technical and business teams across regions to restore services promptly.
• Provide support for payments applications across regional (APAC / EMEA / AMRS) and global businesses.
• Demonstrate proactive problem-solving and out-of-the-box thinking to drive fast recovery of services.
• Ensure effective communication and stakeholder management during incident resolution.

Requirements

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

Susmita Sahu

EA License No : 91C2918

Personnel Registration Number : R23114076

Tell employers what skills you have

Mobile Payments

Service Level

ITIL Service Strategy

Problem Management

Banking

ITIL Foundation

ITIL

ITIL Process Implementation

Stakeholder Management

Financial Services

Payment gateway

Payment Systems