Major Incident Manager

Roles & Responsibilities

Join our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses.

Key Responsibilities

• Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution.
• Collaborate with Service Operations and Service Recovery teams in the command center to enhance incident management processes, including recognition, logging, assignment, tracking, and escalation.
• Oversee end-to-end Major Incident management to minimize service downtime.
• Participate in incident resolution calls to drive determination, recovery, and resolution efforts.
• Ensure incidents are recognized, logged, assigned, and resolved promptly, with thorough documentation.
• Monitor incident progression, identify potential issues, and escalate critical incidents to management.
• Accurately capture and document incident data in reporting tools.
• Engage in post-incident activities to maintain high service quality and identify areas for improvement.
• Demonstrate effective communication and stress management skills during incidents.

Problem Management

Reporting and Compliance

Requirements

Additional Requirements

Tell employers what skills you have

Management Skills

Change Management

Mainframe

Root Cause Analysis

Service Recovery

Logging

Stress Management

Problem Management

Application Support

Accountability

Banking

ITIL

Audit

Incident Management