Business Analyst / Consultant - AGILE SOLUTIONS PTE. LTD.

Roles & Responsibilities

Job Title : Business Analyst / Consultant – Claims Platform (Health Insurance)

Location : Singapore

Job Type : Full-time | Contract / Permanent (Flexible based on candidate fit)

Experience : 6–10 years

Domain : Health Insurance Claims (Singapore market)

About the Role

We are seeking a Business Analyst with strong functional experience in health insurance claims to

support the implementation of our enterprise-grade Claims Platform for a leading insurer in

Singapore. The product is already built and in use across multiple Asian markets, and this role is

focused on tailoring the platform to Singapore’s regulatory and business context, not building from

scratch.

The ideal candidate will bring deep understanding of Singapore’s healthcare and insurance

ecosystem — including Integrated Shield Plans (IPs), MediShield Life, Riders / Top-ups, MOH

compliance, and CPF / MediSave interactions — and will be able to identify and bridge local

requirement gaps confidently and proactively.

Key Responsibilities

• Collaborate with customer stakeholders to validate and adapt our existing platform to the Singapore health insurance context.
• Lead requirement workshops and capture detailed functional and non-functional requirements across all stages of claims — from intake and pre-authorization to adjudication and settlement.
• Map current-state and future-state processes, especially for :
• Inpatient and outpatient claims
• Death and critical illness claims
• Crosswalks between ICD-10, TOSP, and benefit entitlements
• Analyze gaps between the product’s current capabilities and Singapore-specific needs, and work with product and implementation teams to address them.
• Ensure accurate handling of Singapore-specific constructs such as shield vs top-up logic, enclaves / exclusions, CPF usage, and MOH guidelines.
• Translate business requirements into clear user stories or functional specifications.
• Support user acceptance testing (UAT) and act as a trusted liaison between customer teams and internal stakeholders.

Required Experience & Skills

Preferred Qualifications

Note :

This is not a greenfield development role. We are implementing a mature claims product and require someone who can confidently validate and refine it for Singapore’s unique regulatory and operational landscape.

Tell employers what skills you have

UAT

TPA

Healthcare

User Stories

Business Analysis

Asian Markets

Tailoring

Scratch

Entitlements

User Acceptance Testing

Consulting

Business Analyst

Health Insurance

Bridge

Mapping

Business Requirements