Customer Success Partner Senior Advisor - HXM

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Customer Success Partner Senior Advisor - HXM proactively engages with an assigned portfolio of less complex customers achieve business outcomes by supporting the customer’s executives within a customer’s buying center. This is done with the close support of manager / peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. With the oversight from management, the CSP has supportive responsibility for assuring the continuity of the customer’s cloud subscription-based solutions and maximizing their usage at the product level. They are also supported by multiple CE&X life-cycle relevant centers of experts.

The main areas of responsibility are :

1. Customer Success :

• Supportive responsibility for customer’s success with SAP cloud subscription solutions with a given Domain or scope of assignment
• Supports execution of LoB / Buying Center level Relationship Assessments.
• Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)

2. Engagement & Coordination :

3. Consumption & Commercials :

Experience & Language Requirements :

Education

Bachelor's degree equivalent

SAPCSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.