Director of Sales & Marketing

Roles & Responsibilities

Join us as a Director of Sales and Marketing in Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong. We’re looking for someone who can develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

Duties & Responsibilities

• Achieve budgeted revenues and personal / team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Review monthly reports and sales forecasts to analyse current / potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.
• Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
• Develop and maintain relationships with key clients and outside contacts (example : guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and / or convention business, to include room sales, food and beverage sales, and catering / banquet services.
• Provide guests with information (example : loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Schedule conventions and / or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
• Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries.
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities.
• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
• Perform other duties as assigned. May also serve as Manager on duty.

Requirements

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo and Holiday Inn Express brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.

Tell employers what skills you have

Coaching

Trade Shows

Mentoring

Sales

Assessing

Restaurants

Workforce Planning

Investments

Leadership Development

Marketing

Consulting

Conflict

Hospitality