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Application Support Engineer

PeoplebankSingapore

30+ days ago

Job description

Application Support Engineer

10 months contract (parental cover)
2 headcount available
Hybrid work arrangement
Work location : CBD
Weekend on call shift required (rotation)

Our Client

Tech Giant, Social Media Platform

The Opportunity

Monitor and manage daily customer support tickets for prioritization and triage

Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders

Provide business summaries for daily hand-over of activities between different regions

Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations

Identify commonly reoccurring issues and build runbooks / guides to resolve them

Potentially raise code fixes or write new technical tests to prevent future issues

Providing coverage on weekends / holidays (rotation-based)

Your Background

2-4 years of experience providing operations support in a technical environment

Ability to write functional code in any modern programming language, ideally in shipped project / website / app

Understanding of basic HTTP request lifecycles

Ability to extract and analyze data, familiarity with SQL and data visualization tools is a must

Ability to translate technical terms for a non-technical audience

Customer-oriented mindset with demonstrated understanding and empathy

High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary

Passion and ability to learn technical concepts

Creative problem solver with excellent troubleshooting skills

Demonstrated ability to multitask and prioritize in a fast-paced environment

Collaborative team player with "get it done" attitude

Comfortable with processes and repetition

Experience with process improvement projects is desired

High quality written and spoken English is mandatory

Fintech ticket / triaging support is preferred

Understand logic / coding to be able to troubleshoot eg. Python, JavaScript, Java, C++

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Application Engineer • Singapore

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