Front Office Executive

Roles & Responsibilities

Primary Responsibilities

• To greet all Guests and all visitors in a warm and welcoming manner
• To attend to ‘Guests’ arrival and departure.
• To attend to Guests’ arrival by assisting with registration and by explaining the Hotel’s facilities and services and by allocating rooms as booked.
• To use Guests names at all times.
• To allocate accommodation to Guests as booked and to ensure it is suitable for them.
• To attend to any Guest enquiries.
• To acknowledge all guests at Reception counter whether busy or free (eye contact & body language).
• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking / verifying guests particulars, updating of room status, departure calls / checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email / phone / at the counter) and render reasonable assistance / services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Highlights

Tell employers what skills you have

Front Office

Excellent Communication Skills

hotel operations

hotel industry

Hotels

Welcoming guests

Hospitality Industry

Guest Relations

Opera

Guest Satisfaction

Cashiering

Guest Recovery

Team Player

Customer Service

Able To Work Independently

Hospitality