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Application Engineer

Application Engineer

HeliusSingapore, SG
30+ days ago
Job description

RESPONSIBILITIES

  • Identify and resolve application issues encountered by users.
  • Perform upgrading of application software.
  • Responsible to drive all technical and functional issues towards closure
  • Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
  • Assist in compiling data and material for presentations.
  • Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
  • Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
  • Co-ordinate and involve in SIT, UAT application testing.
  • In charge and perform Software Release Management.
  • Co-ordinate and work with customer on for software release and application release and testing.
  • Deployment of patches in multiple environments and tracking the same.
  • Perform troubleshooting and resolve Portal and application related incident based on SLA.
  • Provide evidence, root cause, finding and resolution in the incident report.
  • On 24 x 7 standby and be back in office as and when required.
  • Require in depth support on ITSM based on Jira Platform.
  • Support on business application. (Training will be provided on business application)

REQUIREMENTS

  • Degree in Computing / Computer Science / Computer Engineering / Info Systems / EEE or equivalent
  • Graduate with good learning attitude and relevant experience can be considered. Candidates with more experiences can be considered for senior roles.
  • Familiar to full-stack development and understand concepts of software engineering.
  • Knowledge of Agile Development methodology.
  • Knowledge of coding languages.
  • Programming experience.
  • Knowledge of databases.
  • Have experience in conducting SIT and UAT.
  • Ability to write test plan and test cases.
  • Ability to perform software testing.
  • Ability to learn new software and technologies quickly.
  • Ability to follow instructions and work in a team environment.
  • Good team player with critical thinking, analytical and creative problem-solving skills.
  • Detail-oriented.
  • Be open to challenges and ability to accept new roles and assignment whenever required.
  • Ability to work under extreme pressure.
  • Ability to work during office hour and provide standby support after office hour in a 24 x 7 operations environment.
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    Application Engineer • Singapore, SG

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